Logan is the third policing district to roll out reforms recommended in 2019

The South East Regional Representative for the Queensland Police Union (QPU), Andy Williams says the union will be monitoring the situation closely to ensure officers are adequately supported.

Based on the findings of an independent review by GSA Management Consulting, the Service Delivery Redesign Program (SDRP) is set to be implemented mid-August.

Chief Superintendent for the Logan District Mel Adams said the SDRP addresses internal to the QPS and its roll out would allow for officers to better respond to the public's needs.

"We're looking at a collective response to our calls for service and trying to make sure that we as a service are operating as a collective and not in silos," she said.

"The program is really aimed at the front line.

"It's looking at those calls for service the community make to us, and making sure that we are engaged and we can be available and attend to those in a timely way."

Part of the program is centralising the handling of paperwork to ease the burden on front line officers, as well as adding a new classification level for calls to the QPS.

Under the current model, front line officers are responsible for handling case files and investigations arising from incident responses.

The Chief Superintendent said the new model creates a dedicated Operational Response Team to manage investigations and free up front line staff to respond to calls.

"If we do the model that SDRP suggests if you work at an incident response team you would only go out and do calls for service," Chief Superintendent Adams said.

"Our priority is that you get there and you service the community and deal with whatever the crisis is that they need assistance with.

"Anything that requires some back end investigation and follow up will then go to a different team and they will handle a lot of the matters that require investigation.

"The difference is it won't sit with one officer. So at the end of the shift if the officer that was delegated that file didn't manage to take the statement or didn't manage to get to find the suspect, then that file gets handed over to the next shift."

Another change to policing is the formal creation of a District Tasking and Coordination Centre (DTACC) at Logan Central Police Station to manage calls to the police, with a focus on those that don't require an immediate response.

Chief Superintendent Adams said the DTACC will also handle newly-designated Code Five calls, where community members contact the police about issues beyond the remit of the QPS.

"Code Five filters out those jobs that police shouldn't be attending and ordinarily don't attend anyway," she said.

"It becomes a more formalised and more consistent process in DTACC.

"This is a way of still acknowledging that people may call for service that doesn't necessarily belong to police, but we can still give them a response and advice."

The SDRP also recommends creating a team of crime assessment managers, which reviews investigation files and Policelink reports and advises stakeholders of any outcomes which has already been operational in the Logan District for some months.

Currently these and other roles created ahead of the final SDRP roll out have been temporary, although they will become permanent as the new teams are formally established.

Union representative Andy Williams said the QPU would be monitoring the situation in the district as adequate staffing was key to the new model succeeding.

"The Service Delivery Redesign Project model soon to be activated in the Logan District will require additional staffing to ensure the system works, the extra police will enhance supervision and support for those on the frontline," he said.

"If shortcomings are detected, the QPU will expect the Police Commissioner to take immediate action to remedy the gaps.

"For police in Jimboomba and Beaudesert the new system may mean a change in some established work patterns however one of the main objects of SDRP is to equalise the workload for front line police.

"The QPU will be monitoring any adjustment to ensure the officers are supported and their industrial rights and entitlements are protected."

The program was previously trialled in the Moreton District and the QPU journal reported low staffing levels in the area worsened job conditions.

Chief Superintendent Adams said lessons had been learned when it came to bringing the SDRP to Logan.

"Moreton was the first trial site for the first iteration of SDRP," she said.

"They put a lot of effort and a lot of work and it's changed and evolved so the version that is now hitting us in Logan is different again.

"We will manipulate that and refine it as it hits the ground in Logan. An important part of SDRP is that it's built by and informed by the people on the ground in the policing district."