A LITTLE over a month since severe rain conditions during ex-Tropical Cyclone Debbie caused the Logan and Albert Rivers to flood, communities across affected areas of Logan City are still recovering.
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The Jimboomba Times put out a call on social media to find out how our readers are faring with the clean up and dealing with insurance companies.
Raymond Murtagh of Cedar Creek said he was still waiting for his claim for loss of power.
“We lost all our frozen food, including a chest freezer, and our main fridge blew up when the power came on,” he said.
“We are living out of our old bar fridge which does not get as cold as it should, but there a lot more people that lost a lot more stuff than us, and they’re more important.”
According to Mr Murtagh, his insurance company had been in contact with him every week, but to date nobody had come to assess the damage to his property.
Lisa Navie said a building assessor came to inspect the damage at her property at the end of the Anzac Day week, but was told it could be two weeks before she hears back from them.
Corrie Williams said her insurance company: “... Wouldn't even listen when we tried to discuss the property damage and we've had endless communication issues because their staff are not in Australia, don't speak adequate English, and don't give clear instructions!”.
“On the other hand, it could be worse. Our house is at least habitable,” she said.
Craig Walton of Cedar Grove reported that his situation was “… All good. Roof fixed, plaster and painting sorted, carpet goes on next week. Insurance claim finalised.”
Rebecca Huntley’s claim has also been subject to delays.
“I've been assessed just in the last week but told to now go get quotes. Shame I couldn't be told to do that straight up instead of waiting four weeks for an assessor to attend to be told to do that and submit,” she said.
“Now it's another couple of weeks organising times to be available to my property (throw in public holiday delays for good measure); have contractors assess and measure up and then wait for quotes to come back to submit to assessors; wait for final approval and payout to then finally book in the repairs.”
Craig Weis has also seen progress: “My insurance has been assessed. It took them three weeks. Still waiting on my gear though. Living out of an esky,” he said.
Speaking on ABC Breakfast, Logan City mayor Luke Smith was critical of the timescale in which property assessments were taking place.
“There are 38 homes across the city right now that are uninhabitable because of the floods that have gone through the city of Logan,” he said.
According to Cr Smith, more than 400 homes were affected by flood conditions, while another 185 homes in the Logan region had been inundated.
