A Flagstone woman who waited eight hours with a broken leg for an ambulance said she had no faith in emergency services because of the incident.
Lis Leauanae, 46, spent the night in the front yard of a neighbour, after a fall while returning a family pet on November 12.
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She laid in agony from 10.40pm until about 7am the next day, with a dislocated ankle, broken fibula and breaks to bones in her left foot.
Mrs Leauanae faces surgery to install plates and screws.
"I don't think anyone should have to go through what I went through," she said. "If it was your mum or your dad or grandparents or someone lying there for that long, and couldn't be moved, it's pretty bad.
"I was breathing through the pain most of the time, trying to keep my mind off it."
Neighbour Tabatha De Lange rang triple zero multiple times after Mrs Leauanae fell down a small hill in a front yard at Hyland Circuit.
She covered Ms Leauanae with blankets, and elevated the leg.
The pair said they were repeatedly told to hold on a couple more hours. They rang triple zero four or five times.
They thought about recruiting help to move Mrs Leauanae to a car and take her themselves, but said they were advised against it by ambulance operators.
They said they were also told not to give her any pain relief until paramedics arrived, despite the obvious injury.
A QAS spokesman said the organisation would not comment on the matter as it concerned patient privacy.
However, it is understood that calls for potentially life-threatening incidents like heart attacks, car accidents, asthma attacks, strokes, and seizures take precedent over lesser injuries for ambulance staff and hospitals.
Previously Health Minister Yvette D'Ath has said ambulance waiting times had dropped.
"Since May there has been a 30 per cent reduction in ambulance wait times of more than two hours and a 30 per cent reduction in ambulance lost time minutes," she said.
"Crucially, 100 per cent of category 1 patients arriving to our hospitals were seen within the clinically recommended time of two minutes.
"This is a testament to our hardworking health and ambulance workers and the Palaszczuk government's record funding for health and ambulance services."
Mrs Leauanae contacted Jordan MP Charis Mullen about the delay in her retrieval, prompting an apology from acting Assistant Commissioner Matt Green.
Jordan MP Charis Mullen said she was in contact with Mrs Leauanae after the incident.
"I was very sorry to hear that Ms Leauanae had this distressing experience and we have contacted Ms Leauanae to offer our ongoing support," she said.
"I did seek urgent advice on the matter from the Minister for Health and I understand the Queensland Ambulance Service has also reached out directly to Ms Leauanae."
Mrs Leauanae's experience comes after another Flagstone resident endured a long wait for paramedics to come to the suburb.
The Red Cedar Crescent man, 67, laid under an umbrella for more than two hours in February 2018, after breaking a hip.
The injury happened when he slipped while putting his rubbish out.
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