Queensland energy and water consumers have the right to take their complaints further if they feel they are not being heard by their utility provider.
The Energy and Water Ombudsman Queensland (EWOQ) is independent dispute resolution service that helps customers understand their rights and responsibilities, and disputes can help EWOQ to identify emerging issues and systemic problems.
Acting Energy and Water Ombudsman John Jones said there are a few key steps to take when it comes to getting your complaint heard and coming to a resolution.
“We tell customers, the first step is to let your supplier know what outcome you are seeking and give them a chance to review and fix the problem,” he said.
“In many instances, this is the quickest way to get your complaint resolved.”
Once going to their supplier customers can contact the EWOQ if they are not satisfied with the outcome.
Complaints can be lodged with the EWOQ at www.energywatercomplaints.com.au or by calling 1800OMBUDS (1800 662 837).
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